I am missing a puzzle piece; how can I get that missing piece?
Aliens, cats, dogs, and floors love puzzle pieces too. Please allow a few days of searching, it’s very possible your missing puzzle piece will turn up. If in the end, the puzzle piece has disappeared into thin air, we are here to help as best we can.
First off, there are some important numbers we need from the side of your puzzle box to help us track down your missing piece. They are the 5-digit item code, the batch number, and the UPC.
Please email the numbers on your box, your name, mailing address (sorry, no PO Boxes), and phone number to our customer service department, firstname.lastname@example.org.
We will be happy to send you a replacement puzzle at no charge. There is a small chance we may no longer make your puzzle. If that’s the case we’ll send you a similar puzzle of equal value. Please note, we are unable to ship internationally unless you pay the postage.
When will my order ship?
Currently our tentative shipping window is 10-12 business days.
May I please have my order shipment tracking information?
Once the order has shipped, tracking information is provided on your emailed invoice. Sometimes invoices go into the spam or junk folder, kindly check before calling or emailing for tracking information.
I was charged for an item, but I did not receive it?
Please check all merchandise carefully upon receipt of your order. In order to receive credit for and shortages and/or damages claims must be received within 48 hours of receipt of the order. Please email email@example.com. Include your business name, invoice or purchase order number, and the item number that is missing.
I just received my order and some items are damaged?
Please email firstname.lastname@example.org. Include your business name, Invoice or purchase order number, and any pictures you have of the damaged product.
What credit cards do you accept?
We accept U.S. = Visa, MasterCard, and American Express. Canadian = Visa and MasterCard
How do I apply for Terms?
All new customers order terms are credit card. Once you first order has been processed and charged, you can apply for terms. To establish NET 30 terms please email your credit references to email@example.com and the info will be forwarded over to our accounts receivable department for processing.
What is your minimum order?
Our minimum order for US wholesale customers is $200 for AQUARIUS and GAMAGO and $150 for GSN. The minimum order for Canadian wholesale customers is $200 for AQUARIUS and GAMAGO and $200 for GSN.
What are your business hours?
Our customer service and order entry departments are open Monday – Friday, 7:30 am – 4:00 pm PST.
How will I know if my order has been received?
If you have submitted an online order, you will receive an email confirmation within a few minutes of placing your order. If you have emailed your order to firstname.lastname@example.org, a confirmation email will be sent to you once the order has been processed.
How do I contact customer service?
You can contact our customer service department via LiveChat on this website, email email@example.com, or call (800) 671- 9136.